Return Policy

1. Return window

All orders can be returned for up to 30 days after the ship date. The ship date is the date the order is handed to the carrier. It is shown on your shipping confirmation.

Ship the return so the carrier accepts it within 30 days of that ship date. A return shipped after the 30th day falls outside this policy.

2. Condition of the item

We accept returns only of perfume that is still sealed and unused. We do not accept perfume that has been unsealed or used.

The manufacturer’s seal must be intact, and the fragrance must not have been sprayed or otherwise used. Send the product back in its original packaging. Original packaging means the sealed bottle, the cap, and the carton the item arrived in, including any insert that came with it.

A sealed, unused item is refunded at the item price, subject to the deductions in Section 3. If a return arrives unsealed or used, it is not eligible for a refund.

If an item arrives damaged or leaking, or we sent the wrong item, Section 9 applies.

3. Refund amount

For an eligible return, the starting point is the price you paid for the returned item.

You may return one item or several items from the same order. Original shipping and gift wrap are deducted once, from the refund for that order. The label fee applies only when you use a return label we provide.

4. Shipping, gift wrap, and packages that come back

Shipping charges are non-refundable. Gift wrap charges are non-refundable.

Shipping is also non-refundable when a package is undelivered, unclaimed, returned, or refused, unless we made an error. Where the failure was caused by our error, we refund the shipping charge.

5. How to return an item

Pack the product in its original packaging. Write your order number clearly on the outside of the parcel. Send the return to:

Use a tracked service. The return remains your responsibility until we receive it at that address. Keep the tracking number or proof of postage until the refund is issued.

6. Return labels in the United States and the United Kingdom

If the order was shipped to an address in the United States or the United Kingdom, we can provide a return label. Contact us through the contact options on nottier.com and include your order number.

When you use that label, we deduct 6.22 EUR from the refund for the label.

You may ship the return with your own carrier instead. You pay that carrier directly, and we do not deduct the 6.22 EUR label fee.

7. Returns from all other countries

For orders shipped to a country other than the United States or the United Kingdom, arrange the return yourself and pay the postage. Send the parcel to the address in Section 5. Customs charges on the return shipment are paid by you.

8. When the refund is paid

After we receive the returned product, you can expect the refund within one billing cycle. We inspect the return before the refund is issued. The refund is paid to the original payment method.

Your bank or card issuer may take additional time to show the credit on your statement after we issue it.

9. Our error, damage, or the wrong item

Contact us before you send anything back if the item arrives damaged or leaking, if we sent the wrong item, or if the problem was caused by our error. Use the contact options on nottier.com, include your order number, and send photographs of the carton, the packaging, and the item.

Where we made the error, we refund the item price and the original shipping charge. If we ask you to use a return label we provide, we do not deduct the 6.22 EUR label fee.

10. Contact

Questions about a return: use hello@nottier.com and include your order number.