Shipping Policy
This Shipping Policy explains how orders placed on Nottier.com are shipped, what you pay, and when you can expect delivery. It applies to physical goods purchased from Nottier.
The shipping charge and the available methods for your order are calculated and shown at checkout, before you pay. The figure shown there is the shipping charge for that order.
1. Where we ship
Nottier ships to addresses in the United States and worldwide. Select your country at checkout. Available services, carriers, and prices depend on the destination and on what is in the order.
We ship to the address you enter at checkout. We do not ship to addresses we cannot verify, or to destinations a carrier will not accept.
2. Shipping methods and rates
Prices below are starting rates in U.S. dollars. The final charge is higher when the quantity, weight, dimensions, destination, or selected speed requires it. “Business days” means Monday through Friday, excluding public holidays. Delivery windows are carrier transit times after the order has shipped. They do not include the time we spend preparing the order.
United States
| Service | Starting rate | Transit time | Carrier | P.O. Boxes |
|---|---|---|---|---|
| Standard Ground | $7.95 | 2–5 business days | UPS, FedEx, or the U.S. Postal Service | Available when the assigned carrier delivers to P.O. Boxes |
| 2nd Day Air | $12.95 | 2–3 business days | UPS, FedEx, or the U.S. Postal Service | Not available |
| Next Day Air | $14.95 | 1–2 business days | Assigned at fulfillment | Not available |
International
| Service | Starting rate | Transit time | Carrier |
|---|---|---|---|
| International shipping | $9.95 | 3–12 business days, depending on the speed selected at checkout | FedEx, DHL, UPS, USPS, DPD, or another local carrier |
International transit time begins after the shipment leaves Nottier and does not include customs holds or local-carrier delays after the parcel enters the destination country.
3. How shipping charges are calculated
United States. The charge depends on the service you select and the quantity of items in the order.
International. The charge depends on the quantity, weight, and dimensions of each item, the destination, and the speed you select.
Proceed to checkout to see the cost for your order. We do not add a shipping charge after you have paid, unless you ask us to change the address or the service and we agree a new charge with you before the order ships.
Unless a promotion on the site says otherwise, shipping is charged on every order. If a promotion offers free or reduced shipping, the terms shown with that promotion apply, and only to the service level named in the offer.
4. Processing and delivery estimates
Orders are prepared on business days. Transit times in Section 2 start when the carrier receives the shipment.
Delivery dates shown at checkout and in this policy are estimates, not guaranteed delivery dates. A carrier scan, a checkout estimate, or a confirmation email does not create a guaranteed delivery time. Nottier is not liable for a delay caused by the carrier, weather, peak-season volume, customs, an incorrect address, or an event outside our reasonable control.
Deliveries to Alaska, Hawaii, and U.S. territories often take longer than the windows shown for the rest of the United States. The services and prices offered for those addresses are the ones shown at checkout.
5. Carriers
You choose a service level. Nottier chooses the carrier for that service from the carriers listed above. We may use a different carrier in the same service class when that is required to complete the delivery. We do not offer a choice of a named carrier.
Perfume is packed to protect glass. A signature may be required when the carrier or the destination requires one. If nobody is available to sign, the carrier’s notice, hold, and redelivery rules apply.
6. P.O. Boxes and military addresses
2nd Day Air and Next Day Air are not available to P.O. Boxes.
Standard Ground may be delivered to a P.O. Box when the assigned carrier accepts that address, typically the U.S. Postal Service.
APO, FPO, and DPO addresses are treated as postal addresses. Expedited air services are not available to them. They ship by a postal service when that service is offered at checkout, and transit can take longer than a street address in the same region.
7. International shipping, customs, duties, and taxes
We ship worldwide. Choose your country at checkout to see the speeds and prices available for that country.
Customs rules differ by country. Many small orders arrive without duty. Others do not. Once a shipment reaches your country, you may have to pay import duties, taxes, brokerage, or other customs charges. Those charges are set by the destination country and the carrier that clears the parcel. They are not included in the product price or the shipping charge, and they must be paid by you.
Nottier does not control these charges, cannot predict them, and does not reimburse them. Refusing to pay them, or refusing the parcel because of them, does not cancel those charges. If the parcel is returned to us for that reason, we may deduct the original shipping charge and any return or abandonment fee before refunding the rest, where the law allows.
You are responsible for giving a complete and accurate recipient name, address, and telephone number, and any tax or identification number the destination requires for clearance. A missing detail can hold or return the shipment.
Some countries restrict the import of alcohol-based fragrance or cosmetics. Check the rules for your country before you order. If a shipment is refused entry, Section 10 applies.
8. Fragrance and carrier restrictions
Many fragrances contain alcohol and can be treated as flammable liquids. A carrier may refuse a service, a route, or a destination for that reason, or a customs authority may hold the parcel.
If the service you selected cannot be used, we will ship by the closest available service or contact you before the order ships. We will not charge a higher shipping price unless you agree to it first.
9. Tracking
When the carrier provides a tracking number, we send it to the email address on the order. Tracking may take one business day to show the first scan. International tracking can stop updating while the parcel is with customs or a local carrier.
10. Your address
You are responsible for the shipping address, including apartment or unit numbers. Check it before you pay.
Contact us as soon as you notice an error.
- If the order has not shipped, we will correct the address when we still can.
- If the label has been created or the carrier has the parcel, the carrier decides whether a redirect is possible. Any redirect fee is yours to pay. If the parcel cannot be redirected, and it is returned or delivered to the address you entered, reshipping is a new shipment at your cost.
We are not responsible for a parcel delivered to the address you provided, including a parcel lost after that delivery, or for a failed delivery caused by an incomplete address, a refused delivery, or nobody being available to receive it.
Risk of loss passes to you when the carrier records delivery to the address you provided.
11. Lost, delayed, or damaged deliveries
Contact us if tracking shows no movement for an unusual period, if the carrier marks the parcel delivered and you do not have it, or if the parcel or the bottle arrives damaged or leaking. Write to us through the contact options on nottier.com and include the order number.
For damage or leakage, contact us within 7 days of the delivery scan. Include photographs of the outer carton, the inner packaging, and the item. Keep the contents and the packaging until we close the claim. We will work with the carrier and, where the claim is valid, replace the item or refund it.
A delay that is still inside the carrier’s service window is not a lost shipment. We start a carrier trace when tracking supports one.
12. Undeliverable and refused shipments
If a shipment is returned because the address was incorrect, delivery was refused, customs charges were not paid, or the parcel was unclaimed, we will tell you when we receive it back. We can reship it after you pay the new shipping charge, or we can refund the merchandise price after deducting the original shipping charge and any non-recoverable carrier or customs fees, where the law allows.
13. Changes after you order
You may request a cancellation or an address change before the order ships. Once the order has shipped, we cannot cancel the shipment or change the contents. Delivery of an order is covered by this policy. Cancellation and return rights, if they apply to a purchase, are covered separately in our Return Policy.
14. Changes to this policy
We may update this policy to reflect carrier, rate, or legal changes. The version on nottier.com on the date you place an order applies to that order. The current rates and services are always the ones shown at checkout.
15. Contact
Questions about a shipment: use hello@nottier.com and include your order number.
Last updated: November 6, 2026